CAN I CANCEL MY ORDER?

Orders  cannot be cancelled once the order is placed as they immediately go into my art department for processing.  

I can however update your address or apply a discount code. Orders for any additional items can only be canceled one (1) hour from the time of purchase by sending us an email through our CONTACT form. 

I cannot change the address of an order once the order has been shipped. You would have to contact the shipping carrier to divert your package or hold it, we do not cover shipping for items sent back to us due to a wrong address (unless you asked me to change it BEFORE shipping and I missed it)

 

WHAT IS YOUR RETURN POLICY?

We offer a 100% guarantee that if for any reason you are not happy with your purchase we will do our best to fix it. We also offer replacement at no charge for items that are damaged (within 3 business days). If something isn’t right with your MYSTICALCROW.COM  purchase, please contact our customer service support in our  CONTACT page with your order number for assistance. Please do not send us a message on Instagram or TikTok about your order. I receive hundreds and thousands of messages on there and I won't be able to respond to your order concern in a timely manner.

Return Policy:

I am  a small business who hand-makes the majority of my items. Due to the made to order nature of my company, I do not accept returns or exchanges.  If your order is received damaged, please make sure you contact me and provide me a photo within  3  business days after the order is delivered so I can send you a replacement at no charge. 

 

ITEMS LOST IN TRANSIT

Please note that orders are strictly non-refundable if your parcel failed to deliver due to "no recipient at time of delivery" or "wrong address" entered on the order, or if the tracking information indicates that the package has been delivered successfully. If the order is noted delivered, contact your nearest post office. I do not have more information on the status of the package, I can only see what is provide on the USPS website “Please Track your item before messaging me” . Please keep in mind We are not responsible for lost or stolen packages. Order lost in transit will be provided a replacement order, we do not offer refunds only replacement orders for lost packages. Every order does come with insurance paid for us out of pocket. You will need to contact your post office and start a claim for your item.

 

ORDER ACCEPTANCE POLICY

Your receipt of electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  We reserve reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.